Applicable to Multiple hot tourist countries

ComNet Roaming Data service fully covers to: China / Hong Kong / Taiwan / Japan / South Korea / Singapore / Malaysia / Cambodia / Philippines / Thailand / Myanmar / Vietnam / Brunei / India / Indonesia / New Zealand / Australia / USA / Canada / South Africa / France / UK / Italy / Ireland / Sweden / Switzerland / Denmark / Austria / Mexico / Sri Lanka / Israel
(Updated on Oct 31, 2020)

ComNet eSIM Service

ComNet is a member of CITIC Telecommunication Limited (stock code: 01883.HK). Over the years, we have been committed to providing customers with the best quality communication services, covering voice, mobile data, roaming data, short message SMS, long-distance call IDD, data center, and so on.

Starting in 2020, we have successfully used eSIM technology to launch a series of eSIM travel data services. We welcome inquires from retail and wholesale customers.

More convenient and time-saving !
Why use eSIM
Flexible & Hassle-Free
Simply scan the QR code to activate the eSIM Roaming Data service plan when you need it. Easy to use and flexible !
Extensive Coverage
Our roaming data service plan always serve your needs.
Convenient & Time saving
Our eSIM service plan can be purchased anytime anywhere via couple of clicks from our website.
Some Smartphones that supported eSIM in the Market
Smartphones and devices that support eSIM

Smartphones and devices that support for eSIM:
– Samsung Galaxy Z Flip,
– iPhone XS (Hong Kong version and international version),
– iPhone XS Max (international version),
– iPhone XR (international version),
– iPhone SE (2nd generation),
(iPhone model needs to run the iOS 12.1 operating system).

The above information is for reference only. For details about your smartphone or device, please contact your mobile phone purchaser or supplier!

(Updated on Oct 31, 2020)

Just simple steps to start !
Subscrible our eSIM Roaming Data service plan
You can always subscribe our eSIM Roaming Data service plan through our website. To activate the plan, simply scan the QR Code within 60 days after order placed.
Step 1
Press "Order Now" to visit our eSIM Roaming Data plan selection page and select the plan that suits you.
Step 2
We support multiple payment methods: such as VISA, MASTER, UnionPay cards, AliPay HK and Samsung Pay.
Step 3
The QR code of the "eSIM Roaming Data Plan" will be sent to your register email once the payment is completed.
Step 4
Follow the instructions to set up your mobile phone's eSIM function (Please check with your mobile phone dealer or manufacturer).
Step 5
Use your mobile to scan the QR Code, and your eSIM Roaming Data Plan is ready to go! Once you reach your destination and enable the "Data Roaming" feature, the plan will take effect immediately! (Please activate the plan within 60 days upon purchasing).
Step 6
If you encounter any difficulties, please contact our customer service hotline 3503 3003 !
Smartphone setup tips for eSIM

Set up your eSIM Roaming Data service plan

For Apple Iphone
On iPhone XS, iPhone XS Max, iPhone XR, and later, you can use an eSIM for one or more other cellular plans. If you don’t have a nano-SIM and your carrier supports it, an eSIM can serve as your only cellular plan. The eSIM provided by ComNet is stored digitally in your iPhone.
(The above information is provided by the APPLE iPhone official website, for customer reference only, please visit the APPLE official website for details.)

For Android Phone
Samsung Galaxy Z Flip and Google Smartphone Pixel 4 also supported eSIM, You can easily start to use the eSIM service by conducting simple setup steps:
1. Go to Settings > Connections.
2. Tap SIM card manager.
3. Add mobile plan.
4. Add using QR code.
5. Use your Galaxy Z Flip to scan the QR code

FAQ
eSIM Roaming Data service FAQ
ComNet recently launched the eSIM Roaming Data service plan. Now you can simply scan the QR code and digitally store the roaming data plan profile into your Smartphone which supports eSIM technology, hence you no longer need to purchase for a physical SIM Card, it is much more convenience and time saving.
Customers can choose their own eSIM Roaming Data service plans in different regions/destinations . We provide service plans for multiple popular tourist areas. Customers can learn more on the "eSIM service plan details" web-page! While our service plans only provide data services but not voice and SMS services.
No, the eSIM Roaming Data service plan is only applicable to designated mobile phones that support eSIM technology, such as iPhone SE (2nd generation). It is recommended that customers first check with your mobile phone supplier or vendor to see if your mobile phone supports eSIM technology.
For reference only: iPhone XS, iPhone XS Max, iPhone XR and iPhone SE (2nd generation) all support eSIM technology (requires iOS 12.1 or newer operating platform).
For reference only: Samsung Galaxy Z Flip and Google Pixel 4 phones support eSIM technology.
You can select the data plan that suits you via our website. Then you can simply click "Order now" to proceed, once payment had been confirmed and the purchase is sucessful, the customer will receive the service plan QR code and a confirmation email immediately. Hence the service plan are ready for your usage.
On the website and the order confirmation page, you can download an user guide document about setting up eSIM on your phone. You can simply follow the steps in the document to set up the eSIM Roaming Data service plan.
You will get an order number in the confirmation email. With this order number, you can always request your QR code in the "Query Order Status" function on the website. You can also call the customer service hotline 3503 3003 for assistance.
After you completed the setup, your eSIM Roaming Data plan is ready to use. When you arrive at the travel destination, please enable the "Data Roaming" function on your mobile phone. When we recorded the first roaming data usage, your eSIM Roaming Data plan will take effect immediately. (Note: Please make sure your phone is set to use eSIM for mobile data usage).
Different service plans have varies valid period, please check in the details of your service plan, please note that the service plan effective date will also be included (less than one day will also be calculated on a day), and the service plan will expire at 23:59 Hong Kong time on the plan expiry day. If customers do not need to use Roaming data, please turn-off the "Mobile Data" before the plan end.
Our eSIM Roaming Data plan is based on each MB as a unit of usage consumption.
The QR code is valid for 60 days from the date of purchase. Please scan the QR code before the specified date to active your eSIM Roaming Data Plan.
Please make sure the "data service" of your mobile phone is activated, and change the mobile data access point (APN) to "ctm-mobile" in the phone settings. If you fail to use the data service, please try to restart your mobile phone.
We accept 4 online payment methods, including Visa, Mastercard, Alipay Hong Kong and UnionPay credit cards.
If you have any questions, please feel free to call the customer service hotline 3503 3003 for assistance.
contact us
Enterprise customers or Business partners are welcome

For enterprise customers or Business partners, we can design a set of eSIM enterprise solutions that suit your needs, thus providing your company with a high degree of flexibility. Please feel free to contact us 3503 3003!